deliver more or better:
practical operational support for SME's with a physical presence in Scotland
+ remote support for any location
what we do
forbes.guru is a collaborative team of 4 freelancers, with over 70 years of experience in UK retailing
If you just don’t seem to have the time to stand back and analyse how your business could deliver more or better - let us do that!
It's not magic, just based on knowledge, experience and observation.
We are friendly, informal and appreciate how hard your team work, we want to help them succeed.
Let’s have a chat about your business and see if forbes.guru would be a good fit?
analysis techniques & services
Every business has an individual style, distinct challenges and ambitions - one size does not fit all - in order to help you identify opportunities or solutions, we need to learn and understand more about your business. Below are examples of some of the methods we use:
Observations are made over 2 - 4 hours, staff activities are noted at 5 minute intervals. This allows an accurate picture to be built up of opportunities for improvement of service delivery, any duplication of effort and enables an assessment of processes, layout and equipment performance.
The customer experience journey, retail standards and product availability can also be recorded if appropriate.
From a video recording of an identified task or process, a timed work study is carried out. Each small step is analysed and any suggestions for streamlining are drawn up. An amended process can then be tested and considered for implementation if appropriate.
A staff labour cost can be calculated, essential as part of the decision making process for new initiatives or products.
product range managment
Depending on the requirements of the individual client, the service provided could involve product development, improving profitability, efficient production, waste reduction, process or equipment improvements, packaging design or staff training materials, as required.
Support with project planning and associated tools can also be provided.
we don't display pictures of team members, this aids anonymous site visits to assess customer experience / observation of competitors
John: founder of forbes.guru, main contact for enquiries and client liaison.
45 years operational experience, 30 of those with Greggs, the Food on the Go retailer. John understands how that business was developed, their methods and processes.
He also gained an understanding of charity, community and 3rd sector operations during a 1 year secondment with The Prince's Responsible Business Network.
In an earlier maritime career, John worked on 5 continents, learning to appreciate the diversity of our planet and people.
After initial scoping discussions and observations John will consult with the other team members and construct a fully bespoke plan of action to match the aims and needs of the client.
Skill sets within the core team: process efficiency / mentoring / coaching / project management / production costing / customer experience / cafe operations / fast food production / merchandising / training delivery / clienteling
If we don't have the knowledge...we'll find a contact who can provide it for you!